Communication work place

To bring together the communication concepts learned so far, you will create a brochure to demonstrate what you have learned and how it can be applied in your future career.

You will incorporate information fromALL 5 chapters covered thus far (1,2,3,7,11). Choose the most applicable terms/concepts/ideas that will impact your communication in your future career.

Chapter 11

Informative Presentations
Informative
Communicators

 Present in a truthful, honest, and fair manner
 Avoid embellishment or exaggeration of facts
 Express ideas clearly
 Present objective facts to support views
 Use tact to preserve the “Receiver’s self worth”
 Aid audience understanding
Informative
Presentations

Promote understanding of an idea or body
of related facts
Types:
❑ Oral briefings
❑ Oral report
Basic Presentation
Outline
Introduction
Body

Transition
I. Main Point
A.
B.
Transition
II. Main Point
A.
B.
Supporting materials:
explanations, examples,
statistics
III. Main Point
A.
B.
Transition
Conclusion
© Jason Harris
Transition
4
Delivery Methods

❑ Speaking from memory
❑ Extemporaneous speaking (notes or visual)
❑ Speaking from manuscript
❑ Impromptu speaking
Extemporaneous speaking is your goal in this class and in the business
world.
5
Chapter 2:
Communication in
the Workplace
Includes 3 types of communication inside the organization. . .
Downward
Upward
Horizontal
This is commonly known as The Grapevine
❑ Indicates the health of the organization
❑ Adds to employee satisfaction & commitment
❑ Indicates employee concerns
❑ Is 75-95% accurate
❑ Travels fast
❑ Effective managers use The Grapevine
❑
Traditional
❖ Human Relations
❖ Human Resources
❖ Systems/Contingency
❖ Transformational
❖
❑ Counseling interview
❑ Employment interview
❑ Exit interview https://www.youtube.com/watch?v=e1AVaWHqCdw
❑ Grievance interview https://www.youtube.com/watch?v=9MGZ3I-aIBM
❑ Group interview
❑Panel vs. Board
❑ Informational
❑Seeking vs. Giving
❑ Interrogation
❑ Performance Review http://www.youtube.com/watch?v=gdp4sPviV74
❑ Persuasive
❑ Telephone/Skype
❑Opening Phase
❑Rapport
❑Orientation
❑Motivation
❑Question-Response Phase
❑Closing Phase
❑Thank interviewee
❑Open-ended questions
❑Hypothetical open questions
❑Direct (or specific) questions
❑Closed questions
❑Loaded questions
❑Leading questions
❑Third person questions
❑Verbal and Nonverbal probes
Expect the following control in each type of question . . .
Chapter 1:
The Communication Process
Prof. Erin Ellis
Communication Defined
Communication is the process of people
sharing thoughts, ideas, and feelings
with each other in commonly
understandable ways.
Successful business and professional
communicators have an ability to
minimize potential misunderstandings.
Transaction Communication Model
Environment
Internal
Stimulus; Motivation noise
Encoding
Person
A
Decoding
Frame of Reference
External
noise
Internal
noise Stimulus; Motivation
(Code;
channel)
Decoding
(Feedback)
Person
B
(Code;
channel)
Noise
Environment
Encoding
Frame of Reference
Communication Code
Language (verbal)
Paralanguage (vocal)
Nonverbal (visual)
Vocal &
Visual Code
69%
Verbal Code
31%
Frame of Reference
Based on your frame of reference, what is your view of each picture?
Receiving Feedback
When receiving feedback from others…
• Tell them you want it
• Identify areas in which you want feedback
• Watch for nonverbal responses
• Set aside time for it
• Select the proper channel
• Ask questions
Giving Feedback
When giving feedback to others, make sure it…
• Is directed toward behavior
• Is descriptive not evaluative
• Involves sharing
• Includes limited information
• Is immediate & well-timed
• Allows for face-saving
Four Ethical Rules
Businesses based their decisions on these rules. . .
The utilitarian rule
The moral rights rule
The practical rule
Survey of 2,300 employees—75% reported observing a violation of
company standards during the previous year (Lamb, et al., 2004)
Nova Development
The justice rule
Ethical Traps for Employees
• Traps of:
– Necessity:
– Relative filth:
– Rationalization:
– Self- deception:
– End justifying the means:
Which careers do you believe have
high ethical standards? What about
low standards? Let’s take a look at
some data.
The Public’s
View of Ethical
Standards
Gallup Table
Percentage of people rating
each professions ethical
standards with 100 being “very
ethical” and 0 being “not ethical”
CHAPTER 3:
CULTURE, CONFLICT, AND
RELATIONSHIPS
TYPES OF CONFLICT
❑Type-A
❑Occurs when relationships & trust are weak
❑Type-C
❑Occurs when relationships/trust are strong
CONFLICT STRATEGIES
CULTURAL DIFFERENCES & CONFLICT
❑ Remember—there’s more than one reasonable
position in a conflict
❑ Look for the “trigger” to the conflict
❑ Use storytelling to talk about conflict
❑ Use a neutral third party to mediate
COMMUNICATION STYLES
Disclosure
Low disclosure/
assertiveness
Feedback
High feedback/
responsiveness
Low feedback/
responsiveness
High disclosure/
assertiveness
THE PRIVATE STYLE
Rarely Discloses
Rarely seeks
feedback
Private
Discloses Excessively
Seeks
Excessive
Feedback
THE DOMINANT STYLE
Rarely Discloses
Rarely Seeks Feedback
Dominant
Discloses Excessively
Seeks
Excessive
Feedback
THE SOCIABLE STYLE
Rarely Discloses
Rarely Seeks
Feedback
Sociable
Discloses
Excessively
Seeks
Excessive
Feedback
THE OPEN STYLE
Rarely Discloses
Rarely
Seeks
Feedback
Open
Discloses
Excessively
Seeks
Excessive
Feedback