INF 690 week 2 Assignment

  

Ashford 3: – Week 2 – Assignment

Building Shared Services at RR Communications (Mini Case, p. 127-130) 

Review the Building Shared Services at RR Communications mini case. 

In a two to three page APA paper (excluding title and reference pages), address the following: 

• Describe the advantages of a single customer service      center for RR Communications. 
• Devise an implementation strategy that would guarantee      the support of the divisional presidents for the shared customer service      center. 
• Explain whether or not it is possible to achieve an      enterprise vision with a decentralized IT function. 
• Describe the various business and IT problems that can      be caused by lack of common information and an enterprise IM strategy.
• Discuss the governance mechanisms that need to be put      in place to ensure common customer data and a shared customer service      center. What metrics might be useful?

In addition to the requirements above, your paper:

• Must be double-spaced and 12 point font. 
• Must be formatted according to APA style. 
• Must reference two scholarly resources in addition to      the textbook.
• Must include a reference page written in APA format.

Carefully review the

Grading Rubric

for the criteria that will be used to evaluate your assignment.