IT 520 SNHU BOLDFlash Organization Case Study and Artifacts Report

IT 520 Milestone Three Guidelines and Rubric: Training
Refer to the case study (BOLDFlash: Cross-Functional Challenges in the Mobile Division) and the artifact documents (located in the Assignments folder) for
this and all other milestones related to the final project.
Submit a two-part document. In the first part, you will submit a written report in which you will:
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Select the methods for communication and collaboration that best fit your area of focus and implement them as training for the Mobile Division
management team. You will select a specific technical communication artifact from the ones provided that is related to your area of focus to use in the
training, and you will apply your guidelines to the audience identification, critique, adaptation, and explanation.
Determine the target audience of the communication. From the case study and artifacts provided, what characteristics can you identify about your target
audience, such as their perspectives, backgrounds, and organizational agenda?
Determine the intended message that needs to be delivered. What pertinence does that message hold for the intended audience? In other words, why
does the message matter for the target audience?
Determine how successful the technical communication will be in delivering the intended message. Will the necessary information reach the target
audience? Why or why not? How can you tell?
Identify the key steps of your framework. Keep in mind the various audiences that need the information. Remember that your guidelines need to be
detailed, easy to follow, and accurate to ensure that the resulting communications are successful.
In the second part, you will submit either a written report or a training video in which you:
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Exemplify the training by taking an existing communication practice in your area of focus and adapting the technical communication practice to more
successfully meet the needs of the target audience you identified. Be sure to apply the guidelines that you established.
Explain what you did to adapt the communication practice and the reasoning for your changes. This will serve as the explanation to the team so that
they understand the greater context of the adaptation. Be sure to explain how the guidelines you have established were applied.
Specifically the following critical elements must be addressed:
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Target audience
Message
Critique
Adaptation
Explanation
Rubric
Guidelines for Submission: Your written report must follow these formatting guidelines: double spacing, 12-point Times New Roman font, one-inch margins, and
APA-style citations. Page length requirements: 6–8 pages, not including the cover page and reference page.
Critical Elements
The Training: Target
Audience
Exemplary (100%)
Meets “Proficient” criteria, and
particular details articulated are
highly relevant for the basis of
altering the existing
communication
Proficient (90%)
Accurately analyzes the target
audience of the selected
communication with detail
regarding perspectives,
technical needs, and
backgrounds of that audience
The Training:
Message
Meets “Proficient” criteria, and
determination of importance is
specified as to what the key
necessary information is
The Training:
Critique
Meets “Proficient” criteria, and
the reasoning provided is
contextualized with examples
and metaphors for improved
clarity
Accurately determines the
importance of the intended
message for the target
audience and is complete with
detail
Accurately assesses the extent
to which existing
communication will be
successful in delivering the
intended message, with
detailed explanation as to the
reasoning
Adaptation
Examples: New
Communication
Artifact
Meets “Proficient” criteria, and
adaptation is exceptionally well
catered to the audience
Adaptation
Examples:
Explanation
Meets “Proficient” criteria, and
articulation is serviceable as a
real-life training exercise for
technical writing
Successfully adapts the
communication artifact to meet
the needs of the intended
audience, and guidelines are
clearly applied to the
adaptation
Accurately and clearly
articulates the process behind
the adaptation and how the
guidelines were applied for
training purposes
Needs Improvement (70%)
Analyzes the target audience of
the selected communication,
but lacks detail regarding
perspectives, technical needs,
or backgrounds of that
audience, or there are gaps in
accuracy
Determines the importance of
the intended message for the
target audience, but lacks detail
that may impact accuracy of
determination
Assesses the extent to which
existing communication was
successful in delivering the
intended message, with
explanation as to the reasoning,
but assessment is not accurate
or explanation lacks necessary
detail
Adapts the communication
artifact to better meet the
needs of the intended
audience, but is not entirely
successful or does not clearly
apply the established guidelines
Articulates the process behind
the adaptation and how the
guidelines were applied, but
with gaps in detail, clarity, or
accuracy
Not Evident (0%)
Does not analyze the target
audience of the selected
communication
Value
18
Does not determine the
importance of the intended
message for the target
audience
18
Does not assess the extent to
which existing communication
was successful in delivering the
intended message, or does not
include an explanation
18
Does not adapt the
communication artifact to
better meet the needs of target
audience
18
Does not articulate the process
behind the adaptation or how
the guidelines were applied
18
Articulation of
Response
Submission is free of errors
related to citations, grammar,
spelling, syntax, and
organization and is presented in
a professional and easy-to-read
format
Submission has no major errors
related to citations, grammar,
spelling, syntax, or organization
Submission has major errors
related to citations, grammar,
spelling, syntax, or organization
that negatively impact
readability and articulation of
main ideas
Submission has critical errors
related to citations, grammar,
spelling, syntax, or organization
that prevent understanding of
ideas
10
Earned Total
100%