Managing Total Compensation: Case Study #1 , Read PDF Pages 1 -6

Case Study #1: “Your Turn – The Customer-Service Agent”

Requirements:

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· Only Read Pages 1 – 6 of attached PDF for this Case Study

· Answer Questions 1 – 7. (See “Case Study 1” PDF Attachment)

Content Requirements: Sections fully integrated answering the case questions

· Introduction

· Analysis

· Conclusion

Demonstrate an in-depth analysis of the case issues answering each of the case questions as instructed.

Format RequirementsNo word limit , however you must answer question 1-7 and provide an in-depth analysis

· APA 6th Edition Style

· Use three main headings:

· Introduction

· Introduction should briefly discuss the case background

· Analysis

· Analysis should have answers to each question with subheadings for each Question showing the related answer.

· Conclusion

· Conclusion should be a brief summary of the main points you learned from the case in relation to human resource management and compensation practice. Provide a summary of learning with practical applications to management in Conclusion.

Grading Rubric:

Analysis40 pts
Grammar/Structure10 pts

Case Study #1: “Your Turn

The Customer

Service Agent”

Requirements

:

·

Only Read Pages 1

6

of

attached

PDF for this Case Study

·

Answer

Questions 1

7.

(See

Case Study

1”

PDF Attachment)

Content Requirements:

S

ections fully integrate

d answering the case questions

·

Introduction

·

Analysis

·

Conclusion

Demonstrate an in

depth analysis of the case issues answering each of the case questions as

instructed.

Format Requirements

:

No word limit

, however

you

must

answer question 1

7 and provide

an in

depth

analysis

·

APA 6th Edition Style

·

Use three

main headings:

o

Introduction

§

Introduction should briefly discuss the

case background

o

Analysis

§

Analysis should have answers to each question

with subheadings

for

each Question

showing the

related answer.

o

Conclusion

§

Conclusion should be a brief summary of the main points you learned

from the case in relation to human resour

ce management and

compensation practice.

Provide a summary

of learning with practical

applications

to management in Conclusion.

Grading Rubric:

Analysis

40 pts

Grammar/Structure

10 pts

Case Study #1: “Your Turn – The Customer-Service Agent”

Requirements:

 Only Read Pages 1 – 6 of attached PDF for this Case Study

 Answer Questions 1 – 7. (See “Case Study 1” PDF Attachment)

Content Requirements: Sections fully integrated answering the case questions

 Introduction

 Analysis

 Conclusion

Demonstrate an in-depth analysis of the case issues answering each of the case questions as

instructed.

Format Requirements: No word limit , however you must answer question 1-7 and provide

an in-depth analysis

 APA 6th Edition Style

 Use three main headings:

o Introduction

 Introduction should briefly discuss the case background

o Analysis

 Analysis should have answers to each question with subheadings

for each Question showing the related answer.

o Conclusion

 Conclusion should be a brief summary of the main points you learned

from the case in relation to human resource management and

compensation practice. Provide a summary of learning with practical

applications to management in Conclusion.

Grading Rubric:

Analysis 40 pts

Grammar/Structure 10 pts

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