MGT Customer Services Memorandum

Background

You completed your Ethics memo and the CEO was pleased with your work. Now the CEO wants you to create an “outward facing” social media post for the company to distribute to the general public. The Social Media Post is on the same topic you already mentioned in your Ethics Memo. The tone of this social media post is to reassure customers that you, as the CEO, are aligning the priorities of the company on this issue. You also are assuring your public and customers that they are the focus of your company, you appreciate their business, and are  looking forward to a long and fulfilling relationship. This is a social media post and messages on social media are short.

(Attached ethics memo and topic)

DATE: 02/13/2023
TO: The entire company stakeholders.
FROM: Noah Adams – The company’s CEO
SUBJECT: Customer Service Initiative in the Company.
I am writing to inform you of a new initiative I have taken as the new CEO of this company. Customer
service is a significant factor of our company; thus, we ought to improve our image with our customer base.
The customers expect to be treated well and with respect. Focusing on what was lastly happening, the
company had a bad reputation concerning this issue. Customers’ requests needed to be better processed.
The employees have the initiative to handle the customers in a respectable manner. The employees should
offer the customers actions such as handling their issues and complaints, responding to general questions,
and offering them product suggestions.
Due to this issue, the company marketing department will offer a special online training program to improve
our customer service initiative. The training program will be held on 17th February 2023. I expect all the
company employees to attend the meeting. The training will offer different strategies to help improve
customer service. Employees need to understand clear communication, persuasive speaking skills, selfcontrol, taking responsibility, and the ability to use positive language.
In the meantime, let’s take time to know the different strategies that can be used to offer efficient service to
customers. Every employee must ensure that clients get quality services from this company. Ensuring
customer satisfaction should be a guiding factor in the organization.
I thank you for your cooperation in the various processes carried out at the organization. Suppose you have
any questions regarding the company’s customer service issue. Please email Na@trendy.com.