Touring a Process.
Touring a Process. Select a place of your choice (for example, a supermarket, doctor’s office, library, post office, department store, et cetera) and
observe one or more key processes, the associated suppliers, inputs, process steps, outputs, customers, the measurement systems, and how the
measurements are used to manage and improve the process. Include these items:
1. Company visited.
2. Process observed.
3. SIPOC elements.
4. Process measurements.
5. Process management systems used.