ASU The Government Organizations Rely on Technology for Productivity Project

Healthcare IT Project FailureDUE ON DAY 7
IT HEALTHCARE PROJECT FAILURE
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CASE ANALYTSIS
CUSTOMER INFORMATION SYSTEMS & COMPETITIVE ADVANTAGE
Learning Objectives
A major objective of this course is to foster critical and analytical thinking, while applying concepts and techniques
from many topics spread throughout the prescribed textbook and other information sources in order to solve
organizational problems. Responses to this case do not wholly depend on students focusing on a specific chapter
for a specific case. Instead, the case requires a holistic application of topics broadly discussed throughout the
book. It may also be necessary to conduct research to support responses.
Organizational Perspective
The primary aim is to identify problems or issues that could be resolved using theories and lessons from the
course to solve related organizational issues. Here we consider 

Business objective – improving decision making
Business skills – evaluating business problems and identifying solutions
A new information system changes the way the organization operates and successful organizations choose to
change their structure and operations over time. They choose information systems designed to mirror
organizational changes. New systems can change organizational political arrangements and power relationships.
The information systems plan is the first step to link the business plan to information systems. The information
systems plan helps an organization answer such questions as what needs to be done, who needs the information,
who creates the system, and finally how can a system be created that will change existing strategy or even the
current line of business.
Many times senior managers, especially those outside the IT division/department, don’t understand how their
actions or in-actions affect the success of IT projects. And often many organizations’ projects have failed because
the behavioral changes the new system would necessitate were not anticipated.
Assignment Context and Details:
Perform an analysis on the case study – Healthcare IT Project Failure: A Systems Perspective – with a
focus on improving project management, organizational effectiveness and protecting the bottom line.
Your analysis should include an identification of the main factors that contributed to the failure, an examination
of challenges and opportunities, management support and end-user acceptance, what should have been done
differently, as well as alternate solutions and recommendations that can be supported by additional research.
Support your arguments with applicable concepts or theories from your text/course materials as well as
external sources.
PAPER OUTLINE AND FORMATTING REQUIREMENTS
Use of proper APA writing style general presentation.
Your paper must be APA compliant. Refer to APA guidelines some of which have been placed in the Navigational
panel in Blackboard for your convenience
I.
II.
III.
Cover page – must be properly constructed
References List – must be correctly labeled and constructed. You are expected to use a minimum of 3 scholarly
sources of your choice beyond the case/article or other course material to support the ideas or arguments
being presented (I.e. a minimum of 5 scholarly sources). Please do not use such sources as wikis, blogs,
etc.
In-text citations – Avoid plagiarism. Avoid excessive use of quotations and endeavour to use your own words as
much as possible. Summarizing or paraphrasing ideas from a source will also need citation. Note that since you
will be paraphrasing or quoting from the case/article being analyzed in the assignment, you are expected to
IT HEALTHCARE PROJECT FAILURE
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CASE ANALYTSIS
CUSTOMER INFORMATION SYSTEMS & COMPETITIVE ADVANTAGE
treat same as you would any other source – in-text citations and reference list. Evidence of plagiarism could
result in a grade of ZERO
IV. A running head is not required for student papers. Please do not include one.
V. Page numbers are required
VI. Use double line space, 1” margins all around, 12 pt Times Roman (or equivalent – e.g. Arial 11 pt)
Use of Headings and Subheadings
Your papers MUST be organized under the Level 1 headings shown and explained below starting with the Introduction.
Note that APA does not specify a requirement for a heading for introduction, but one is required for this paper.
An abstract is not required for this paper. If included, it must be placed on a separate page,
per APA, and it WILL NOT be included in the page count for contents.
First-Level
Headings
Introduction
Explanation
In one to two paragraphs, introduce the topic of your paper giving the reader a clear
understanding of what the case/article is about as well as its relative importance to the field of
study.
Formulate and include a thesis statement, summarizing the outcome of your analysis in 1–2
sentences.
Background
Set the scene – present important and relevant background information, pertinent high-level
facts, and the most important issues.
 You should present the timeline and important players relating to the events of the case /
scenario
 Include a summary of the conclusion of the case
In two to three paragraphs, give the reader precise description of the main issue(s).

You MUST include citation from the case/article.
You may raise subheadings (levels 2 to 3) as you deem appropriate for your
paper
Pertinent Course
Topics
This section is intended for the student to demonstrate their grasp of the course
concepts that relate to the issues of the case. Relevant concepts should be identified
and presented in concise summary. You MUST include citation from the course text(s).
This should be done two to three paragraphs
You may raise subheadings (levels 2 to 3) as you deem appropriate for your
paper
Evaluation & Detailed
Discussion
THIS IS THE MOST SUBSTANTIVE SECTION OF THE PAPER.
In this section you will integrate and link the course concepts and the case issues. You will
discuss the case/scenario in detail and answer any questions and integrate any topics / prompts
required to be addressed in your assignment, providing examples and sound rationale for your
arguments.




If required, construct a short title to be used as a subheading (Level 2) that identifies each
topic or answer to specific questions raised
Consider the influence of both internal and external environments as you analyze the topics
/ issues in relation to your research findings.
Identify, explain and integrate the relevant concepts that are applicable to the
case/scenario.
Demonstrate that you have researched the the arguments presented in the scenario.
IT HEALTHCARE PROJECT FAILURE
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CASE ANALYTSIS
CUSTOMER INFORMATION SYSTEMS & COMPETITIVE ADVANTAGE
You MUST include citation from all applicable sources.
You may raise subheadings (levels 2 to 3) as you deem appropriate for your
paper
Alternatives
Present course concepts that could have resulted in a better outcome.
Proposed Solutions /
Changes
Based on any alternatives identified, provide at least one specific and realistic solution or change
needed either to correct a problem or to mitigate a problem that might occur in the future.
 Explain the reason for selecting identified solution(s) or change(s) .
 Support this solution with solid evidence, such as concepts from the course – text readings
as well as outside research
Recommendation
Conclusion
include applicable citations
You MUST
You MUST include citation from all applicable sources
Determine and discuss specific strategies for accomplishing the proposed solution(s).
 If applicable, recommend further action to resolve the issues identified
 Select at least one strategy from the list of the proposed changes and articulate the
who, when, & why to effect the proposed changed in the future.
paragraphs, summarize your take on the issues and tie back to your thesis
statement/core or central point of your paper that would have been in the introduction
In1-2
REMEMBER TO USE A FORMAL TONE THROUGHOUT YOUR PAPER TO AVOID A
LACK OF PROFESSIONALISM
IT HEALTHCARE PROJECT FAILURE
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