MGT Intro to Operations Management: Case Study
Q. Create a business process for “Dell, Inc.” and explain how processes are designed and
managed, using by all given below points:
1. WHAT IS A PROCESS?
- What is a process in general?
2. PROCESSES: How did dell produce its products?
- Is it in response to the customer order if yes then is it
Customer made to order
Standard make to stock - Is dell forecasting the demand
3. PRODUCTION PROCESSES:
- Identify and Explain the four principal types of process used to produce goods and services at Dell
4. PROCESS DESIGN:
- Discuss how processes are created within organizations.
- Discuss how Dell creates its processes at a high level and then discuss process design activities in more detail.
5. PROCESS ANALYSIS AND IMPROVEMENT:
- DELL,inc. improves its business processes continuously. Discuss why this should be so.
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