B119/MNA1161 Section 01 Customer Service (5.5 Weeks)
Module 04 Content
The organization you work for rotates the quarterly newsletter duties to different departments and people in the organization throughout the year. This quarter, it is your turn to write the article for your department. You have worked on numerous teams lately and have been doing research on the impact of teams on the organization. You decide to write about the dynamics of high-performance teams (HPT). In 500 words or less, write a newsletter article explaining how to build HPTs. Include the following:
Define high-performance teams.
List and explain the characteristics of high-performance teams.
Explain how to build HPTs. Include ethical considerations.
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