Business Question

Directions: Download and read the material and watch the three videos posted under the Week 11 learning module. Then post your answers to the following questions by Friday night. To receive full credit for this assignment, you will need to read and comment on at least two other students’ posts by Sunday night. In order to see the other posts in the class, however, you will need to post your responses to the following questions first. Be sure to fully explain your answers and provide citations and/or real world examples where appropriate.

Discussion Question #1: Discuss the 80/20 rule in developing proper control measures. Let’s consider one hypothetical situation: Say that CSU has “to improve student success” listed as one of its strategic objectives. List some appropriate output, behavior, and input control measures that CSU could use to monitor its progress towards this strategic objective. Be sure to include a discussion of how CSU would collect and monitor this information.

Discussion Question #2: Discuss how your company might implement a Six Sigma process improvement to address a key problem or issue. If you are not employed, discuss how CSU might use Six Sigma to improve its student advising and registration processes.

Discussion Question #3: How is TQM different from Six Sigma and how is it similar? Based on your answer to Question #2, discuss how the improvement process would be different using TQM instead of Six Sigma.