Communications Question

This writing task requires you to combine several of the skills you need to be a good letter writer.  First, follow the format below.  Second, be clear in your purpose.  Third, be diplomatic in your tone.

Write a letter to a former client/customer who has decided to discontinue their professional relationship with your organization because they are dissatisfied with the service and/or product provided.

Indicate you’ve given thought to their concerns by acknowledging their point of view, but make it clear that you are in the right by explaining why their criticism is unwarranted.  Note that an acknowledgment doesn’t necessarily mean you agree with the other party’s position.  You can disagree while still being positive and respectful in your tone.

The format of your letter should be a PDF document and no longer than one page.  Include a blank line between each of the following components, except for after the closing when you should leave four lines for your signature.  There’s no need to sign your letter.  The names and full postal addresses don’t have to be real, but they should be complete.  Use Times New Roman, 12 pt font, and full block style, i.e. all lines of text start from the left margin.

Example Scenario

Perhaps a medical professional has received a complaint that she is uncaring and this is the reason for a former patient’s ill health.  The fact of the matter, however, is that, despite repeated advice, the patient failed to heed the warnings and change their lifestyle, therefore his medical complaints are self-inflicted.