CSU Human Relations vs Human Resources Approach Questions

Question 1

Good leaders are aware of the assumptions they possess and how those assumptions influence their communications with others. Compare and contrast the human relations approach to motivation with the human resources approach. Give an example of an application of each approach. Which approach do you prefer and why?

Question 2

Organizational culture can influence communication in many ways. Differences in cultural norms, values, beliefs, rules, and assumptions can all influence how we send and receive communication. Explain how awareness of organizational culture relates to effective business communication. Include a specific example to support your explanation.

Question 3

Why is listening considered to be a critical leadership communication skill? How is it different from hearing? Name one listening problem that keeps you from listening well and identify a possible solution.

Question 4

Six supportive communication strategies were discussed in Chapter 3 of your eTextbook. Drawing from your own experiences, detail one example of an application of each strategy. Include the benefit of using that strategy in each of your six examples.

Question 5

Summarize the importance of interpreting and using nonverbal messages as a leader. Include two examples from your own experience of how nonverbal messages can help people connect with others.

Question 6

Organizational power can be a double-edged sword, depending on how it is used to influence others. Leaders can influence people’s behavior using one or more of the five types of organizational power discussed in Chapter 2 of your eTextbook. For each of the five types of power, provide a realistic example of how a leader could potentially use that power to help the organizational culture, and an example of how the leader could use that power to abuse others or degrade organizational culture.