Cuyamaca College Child Development Preschool Video Discussion

Initial question: Should a company ever counterattack when its reputation is being challenged online? For example, should a company try to undermine the credibility of people who are complaining about it in social media? Why or why not?  Please include examples.

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< Discussion Details 2019FA-BUS-128-3246 - Business Communication Repiy Thomas Moua Oct 19 at 12:19 PM I believe a company should have the right to counterattack when the time is right. It should be done professionally and effectively. You can counterattack in a way where you're actually doing more harm than good. I think its best to release a statement saying that you are looking into this particular issue and investigate etc. Then after the initial attack as calmed down a bit. Then its probably best to release your side of the issue. I feel that being reactive isn't the best way in settling controversy. You need time for people to think about the situation more and not just have this mob mentality towards your company. For example, Instagram first released that it would no longer be showing feed chronologically. There was a major push back from users. They didn't really address it re actively trying to protect its reputation. Instead they slowly implemented a new algorithm for the feed and users started to accept this change. So in that case it wasn't necessary to respond to all the critics. Reply TM Thomas Magdaleno Oct 19 at 12:24 PM 1 : Dashboard Calendar To Do Notifications Inbox 12:51 Discussion Details 2019FA-BUS-128-3246 - Business Communication Reply SW Shavar Wilson Oct 19 at 11:59 AM I believe companies should counterattack when its reputation is being challenged on social media because bad publicity could effect the companies profits. Not responding could be seen as there is truth in the bad remarks and negative reviews. By responding on social media, which it the most common way of relaying a message to the masses these days, could show that the company believes in the work they do or product they supply and consumers will respect that. Now that being said, the company can not get petty with there responses and personally attack bad reviews using foul language and name calling. lol. I found this online, check out the link and read some of the "ugly" customer service responses for a good laugh, they get real petty lol. https://www.getspokal.com/examples-of-the- good-the-bad-the-ugly-of-customer-service- on-social-media/ Reply Thomas Moua Oct 19 at 12:19 PM 1 = Dashboard Calendar To Do Notifications Inbox