document series

ENC 3246 Project 1 – Fall 2019Document Series
Learning Objective
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To practice writing various forms of business correspondence and documents.
To practice addressing purpose and audience
To practice developing your own writing style paying particular attention to concision
(i.e., losing the wordiness) and paragraph construction and tone
Assignment
Choose one of the following scenarios 1, 2, or 3, (4 is a sample) and produce the requested
documents for one scenario only. Scenario 4 is a sample for the class to discuss in the online
discussion board this week. Each scenario asks you to prepare a range of documents. Students
are responsible for determining the appropriate genre (email, memo, business letter, etc.) as well
as the content of those documents. You should not be using the same genre for each document.
Scenario 1
You are the technical manager of a large Internet design firm (100+ employees). One of your
primary responsibilities is to manage a team of developers. Your unit’s primary goal is to build
and deliver custom web applications and to update client websites. Due to the increase of
information delivery via company intranets, your company has grown has grown considerably.
About 8 months ago you hired a small start-up company, MaintainU, to perform routine
maintenance for clients’ websites because you needed to focus more attention on the custom
applications. MaintainU does not interact with your clients and they work as sub-contractors
through your company. Your clients are not aware of this move and for now, you and Nathan
Elder, your company president, want to keep it this way.
The last several months you have had problems with MaintainU not paying attention to version
dates. They have, on several occasions, made changes requested by clients, but they also
uploaded old pages to the site. Having dealt with a number of complaints, the most recent two
weeks ago, you had a long conversation with Jason Hughes, the president of MaintainU, that
mistakes are not acceptable.
Now, this morning, you receive an angry call from a client, Sheila Links at Gateway Industries,
because an executive that was fired two months ago has been added back to the executive page.
Gateway Industries was one of the first clients your firm ever signed. While the client is on the
phone, the mistake is corrected, and you end up setting up a meeting for lunch next week.
For the first 6 months or so, the relationship with MaintainU was great. At this point, you’re
uncertain if you want to continue the relationship, but at the same time, you cannot afford to
bring maintenance work back in-house. Apparently, the phone call to Jason wasn’t enough.
Deliverables –
Based on the scenario above, your deliverables will be the following documents:
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document to the client, Gateway Industries
document to MaintainU
document to the president, who is a micro-manager and likes to know everything that is
going on