health care mgmt case study

ASSIGNMENT 04HE310 Survey of Healthcare Management
Directions: Be sure to make an electronic copy of your answer before submitting it to
Ashworth College for grading. Unless otherwise stated, answer in complete sentences,
and be sure to use correct English spelling and grammar. Sources must be cited in APA
format. Your response should be three (3) to six (6) pages in length; refer to the
“Assignment Format” page for specific format requirements.
This written assignment has two parts and involves combining the case studies from
lessons 1-4. For each of the case studies, you are responsible for selecting the appropriate
case at the end of the applicable chapter and response to the question. In each of the cases
you will respond as if you are the hospital administrator. For part 1 of this written
assignment, please see case studies relating to lessons 1-4 below. Please combine your
response to these case study questions into part I of your written assignment.
Part I
Lesson 1
Case Study 1. Better Service to Current Patient Population
You are the administrator of a 250-bed hospital. A recent report from the county tells you
that the population within a 25-radius of your facility is getting younger – the median age
in the area has decreased from 35 years of age to 29 years of age. This was an expected
impact of the new state university campus that has opened about five miles away. What
do you need to review and analyze to ensure that you can provide the services required by
this changing population in your area?
Lesson 2
Case Study 2. Using Statistics to Support Expansion Plans
Evaluate the data from the Agency for Healthcare Research and Quality (AHRQ) Data &
Surveys (www.ahrq.gov/data) shown in Figure 2-8 in your textbook. After reading the
statistics and referencing Figure 2-8 determine what services you would recommend if
you were the administrator of a health care facility in Illinois, to expand what is available
at your facility. Support your recommendation with specific statistics from the table.
Lesson 3
Case Study 2. Determining Opportunities to Increase Revenues
Evaluate the data available in Figure 3-6, which is from the Health, United States, 2010
report from the US Department of Health and Human Services, available in Figure 3-7. If
you were the administrator of a heath care facility, what actions would you recommend to
ensure your organization can increase revenues? Support your recommendations with
specific statistics from Figure 3-6.
Lesson 4
Case Study 3.
“Researchers now believe that most medical errors cannot be prevented by perfecting the
technical work of individual doctors, nurses, or pharmacists. Improving patient safety
often involves the coordinated efforts of multiple members of the health care team, who
may adopt strategies from outside health care.”
“The report reviews several practices whose evidence came from the domains of
commercial aviation, nuclear safety, and aerospace, and the disciplines of human factors,
engineering and organizational theory. Such practices include root cause analysis,
computerized physician order entry and decision support, auto-mated medication
dispensing systems, bar coding technology, aviation-style preoperative checklists,
promoting a ‘culture of safety,’ crew resource management, the use of simulators in
training, and integrating human factors theory into the design of medical devices and
alarms.”
Discuss this concept of utilizing standard business quality initiatives and the logic of
adopting them to use in healthcare. Choose one of the practices identified in paragraph 2,
research it, summarize it, and include how you might apply this concept in your
healthcare facility.
The practices identified in paragraph 2 are:
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Root cause analysis
Computerized physician order entry and decision support
Automated medication dispensing systems
Bar coding technology
Aviation-style preoperative checklists
Promoting a “culture of safety”
Crew resource management
The use of simulators in training
Integrating human factors theory into the design of medical devices and alarms
Part II
For part II of the written assignment, explain why the following course objectives are
important for hospital administrators:
1. Identify the responsibilities of the healthcare administrator.
2. Evaluate various types of healthcare facilities and the different types of services
performed in these facilities.
3. Analyze the financial side of healthcare, including reimbursement methodologies.
4. Explain the link between quality of care and health care administration.
Please include at least 3 scholarly articles within your response. Overall response will be
formatted according to APA style and the total assignment should be between 3-6 pages
not including title page and reference page.
Grading Rubric
Please refer to the rubric on the next page for the grading criteria for this assignment.
CATEGORY
Exemplary
Satisfactory
Unsatisfactory
Unacceptable
Part I: Combining Case 25 points
20 points
15 points
10 points
Study Activities from Student provides all case
Student provides all case
Student does not provide all Student does not provide all
Lessons 1-4 (25 Points) study activities and presents study activities and presents case study activities or does case study activities and does
information in a manner that information in a manner that not demonstrate skills of a
not demonstrate skills of a
demonstrates the skills of
demonstrates some skills of hospital administrator
hospital administrator
hospital administrator. A
hospital administrator.
appropriately. No critical
appropriately. No critical
deeper level of critical
Critical thinking skills are
thinking skills displayed in
thinkings skills displayed in
thinking skills are displayed displayed in case study
response.
response.
in case study activity
activity responses.
responses.
Part II: Explains Why 50 points
40 points
30 points
20 points
the First Four Course Student applies critical
Student applies some critical Student does not apply
Student does not apply
Learning Objectives
thinking skills to
thinking skills to
critical thinking skills to
critical thinking skills to
are Important for
appropriately discuss why
appropriately discuss why
explain why first four
explain why first four
Hospital
first four learning objectives first four learning objectives learning objectives are
learning objectives are
Administrators Using are critical to hospital
are critical to hospital
critical to hospital
critical to hospital
at Least 3 Scholarly
administrators. Student uses administrators. Student uses administrators or the student administrators and the
Articles to
more than 3 scholarly articles 3 scholarly articles to
uses less than 3 scholarly
student uses less than 3
Substantiate
to substantiate response.
substantiate response. Each articles to substantiate
scholarly articles to
Response (50 Points) Each objective discussion
objective discussion is
response. Each objective
substantiate response. Each
exceeds expectations and
adequately discussed, but
discussion is not adequately objective discussion is not
demonstrates deep level of further, deeper level of
discussed and some
adequately discussed and
analysis.
analysis is needed.
objective could be omitted. some objectives are omitted.
Mechanics (10 Points) 10 points
8 points
5 points
2 points
Student does not make any Student makes 1-2 errors in Student makes 3-4 errors in Student makes more than 4
errors in grammar or spelling, grammar or spelling that
grammar or spelling that
errors in grammar or spelling
especially those that distract distract the reader from the distract the reader from the that distract the reader from
the reader from the content. content.
content.
the content.
Format – APA Format, 15 points
12 points
8 points
5 points
Citations,
The paper is written in
The paper is written in
The paper is written in
The paper is not written in
Organization,
proper APA and
proper format with only 1-2 proper format with only 3-5 proper format. Many sources
Transitions (15 Points) organizational format. All
errors. All sources used for errors. Most sources used for used for quotes and facts are
sources used for quotes and quotes and facts are credible, quotes and facts are credible less than credible (suspect)
facts are credible and cited and most are cited correctly. and cited correctly. Essay is and/or are not cited
correctly. Excellent
Adequate organization
poorly organized, but may
correctly. Essay is
organization, including a
includes a variety of
include a few effective
disorganized and does not
variety of thoughtful
appropriate transitions.
transitions.
include effective transitions.
transitions.