MGT 421 SEU Communication Management Questions

‫المملكة العربية السعودية‬‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
Assignment 1
Communications Management (MGT 421)
Due Date: 12/10/2023 @ 23:59
Course Name: Communication Management
Student’s Name:
Course Code: MGT421
Student’s ID Number:
Semester: 1st Semester
CRN: 12077
Academic Year: 2023-24-1st
For Instructor’s Use only
Instructor’s Name: Dr. Swapnali Baruah
Students’ Grade: /10
Level of Marks: High/Middle/Low
General Instructions – PLEASE READ THEM CAREFULLY
•
•
•
•
•
•
•
•
•
The Assignment must be submitted on Blackboard (WORD format only) via allocated
folder.
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented, marks may be reduced
for poor presentation. This includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students or other
resources without proper referencing will result in ZERO marks. No exceptions.
Use APA reference style.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No
pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.
Learning Outcomes:
1.1: Recognize and memorize concepts of communication theory as they affect business
organizations and the individuals in them.
1.2: Communicate better, knowing that good communicators make better managers and that
communication is a dynamic process basic to individuals and organizational life.
2.1: Perform all communication abilities, including thinking, writing, speaking, listening, and
assessing the technology.
Assignment Structure:
Assignment-1
Type
Situation-1
Situation-2
Situation-3
Situation-4
Total
Marks
2.5
2.5
2.5
2.5
10
This assignment is about hypothetical situations which you may or may not face in
your professional life.
Note: For every situation, you need to select an option from the given options and
then give a proper justification for the option you selected. Use concept of
interpersonal communications,emotional intelligence, team communications and
diversity in justifying your answer.
Word limit for your justification is at least 100 words.
Every situation carries 2.5 marks
Situation-1
You have been asked to manage a team that is not able to come up with a novel
solution to a work problem. What is the FIRST thing you do?
a.
Make an agenda, call a meeting and discuss each agenda item for a specific
amount of time.
b.
Organize a meeting outside of work (maybe at a restaurant) so that the team will
be encouraged to get to know each other better.
c.
Begin by asking each person for ideas about how to solve the problem
d
Start a meeting and encourage each person to say whatever comes to their mind
regardless of how crazy it may sound.
Situation-2
You have recently been assigned a new member in your team and you have noticed
that he cannot make even a simple decision without asking your advice. What will you
do?
a.
Accept that he does not have the skills to succeed and find others in your team to take
on his tasks.
b.
Get an HR manager to talk to him about where he sees his future in the organization.
c.
Give him lots of complex decisions to make so that he will become more confident in
his job.
d
Create a series of challenging but manageable experiences for him and make yourself
available to act as his mentor.
Situation-3
You are in a meeting when a colleague takes credit for work that you have done.
What will you do?
a.
Immediately and publicly confront the colleague over the ownership of your work.
b.
After the meeting, take the colleague aside and tell her that you would appreciate in
the future that she credits you when speaking about your work.
c.
Nothing, it’s not a good idea to embarrass colleagues in public.
d
After the colleague speaks, publicly thank her for referencing your work and give
the group more specific detail about what you were trying to accomplish.
Situation-4
You are a manager in an organization that is trying to encourage respect for all
cultures and nationalities. One day, you hear someone telling a racist joke about a
nationality. What will you do?
a.
Ignore it. The best way to deal with these things is not to react.
b.
Call the person into your office and explain that their behaviour is not appropriate and
if he repeats it, may result in him losing his job.
c.
Speak up on the spot, saying that such jokes are inappropriate and will not be
tolerated in your organization.
d.
Suggest to the person telling the joke he go through a program offered by the HR
department that teaches how to respect all cultures and nationalities