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1.
How would you use the stages of the Systems Development Life Cycle (SDLC) to help Drewmobile Incorporated automate its currently manual “Submit Official Travel Requests & Vouchers Online” business task/activity? (see Chapter 13). Please craft a well-written and fluid essay exam response to address this question. Moreover, please use examples to illustrate your answer.

The automobile industry is always evolving. The modern automotive industry can no longer just rely on the economy demand, political backstops, or experienced markets to deliver the desired returns on investments. Incorporating innovative technology and understanding your organizations culture, time, ownership and purpose are the building blocks of a successful business in todays society. The Drewmobile incorporated has yet assimilated these methods. They are currently still using the manual way to approve employees travel requests and vouchers for the company. Thus, the car company is having problems such as streamlining travel operations, the inability to continually control travel costs or manage risk, and inaccessibility to service employees at any time of the day. The submit official travel requests and vouchers online business task of Drewmobile incorporated can be improved by an application implementing the eight phases of the systems development life cycle. (Turban, Volonino, Wood, n.d. p. 400-412)

Phase one is the systems investigation by defining the project goal. This is where it all begins. You can’t solve a problem without gathering all the information possible to strategically solve a problem. Drewmobile needs to understand how their old school system is affecting their partners, suppliers, and customers. The senior management needs to be aware that their current business process is costing them money and a new alternative needs to be funded. For example, the drew mobile current online application needs specific user permissions in the code that grants “super user” rights to some and not all employees managing the travel requests of the automotive company (Turban, Volonino, Wood, n.d. p. 409).

Now that senior management approved the business case, Drewmobile incorporated can now plan the project which is phase two. The system analysis stage defines how the project will be organized and what is the overall scope of the project. Drewmobile goal is to create an automated online application of travel requests and vouchers for employees. To fulfill their goal, they need to sort out who is the project application developers, stakeholders and managers working on this business case.

Drewmobile figured out what they have to do resolve the business problem. The next task is how the automotive company is going to solve their issue. This ties in stage three which is the companies design, execution and control of the project. Drewmobile is working on the technical approach of the project such as the software, databases, telecommunications, and procedures to properly operate the online application. During this phase, the application developers of Drewmobile are working on the physical designing of the online layout and reporting any issues or needed features to stakeholders. Drewmobile also is working on the logical design by streamline travel operations. The company accomplish streamline by widen their area network by re-routing telephone calls to company’s plants all over the world.

Phase four is programing. “System developers utilize the design specifications to tacquire the software needed for the system to meet its functional objectives and solve the business problem (Turban, Volonino, Wood, n.d. p. 411).” During this stage Drewmobile decided to do a custom software in-house. The automotive company is creating a Drewmobile Agent Desktop which provides computer-telephony integration features that enable more efficient service to callers. For example, when Drewmobile employee calls any of the regional travel centers, a prompt asks for keypad entry of the employee ID number (Turban, Volonino, Wood, n.d. p.411)

When there is programming there is always testing. Phase five is the stage of thorough and continuous testing. In order to achieve the drewmobile goal they need to know if the goal works. Drewmobile programmers do a series of testing to clean out syntax and logic errors of the application. The company did find errors on their application such as misspelling and travel costs calculations. Drewmobile resolved previous travel cost issues by their continuous testing. During testing, errors must be documented and addressed by the developer, corrected and regression tested for this process to be effective (Turban, Volonino, Wood, n.d. p. 411).

Drewmobile is now 85% finished with their project. The company is now converting the old system to the new system which is phase six, implementation. Business’s use any of the four major strategies which parallel, direct, pilot, or phased conversion. Drewmobile incorporated used the least risky strategy, parallel conversion. The project team monitored the old system and new system simultaneously for an extended period of time to compare data outputs. Drewmobile used this strategy he to make sure all travel requests, vouchers, employee users are functioning as designed and all requirements are met (Turban, Volonino, Wood, n.d. p. 410).

Now that everything is developed, tested, and installed for the automate online application, the company must conform the final cost and evaluation of the project. The closing of the project falls into phase seven and eight which is operation and maintenance. Drewmobile finally launched their automated travel request and voucher application for employees. The automotive company will continue operating their new system until it is no longer useful for their business. In order to keep anything running smoothly you must keep the maintenance up to date. Thus the drewmobile will continue upgrading the system by debugging, updating, and adding any new functionality to the application. They will also review what worked, didn’t work, or needed to work with the project manager, team, and third parties.

Drewmobile finally completed their project! They now can increase their productivity and deliver effective results by implementing their new automated travel arrangements. Their application now has centralized travel operations and 24-hour service for internal call routing of employees, a software agent desktop, and travel cost management. The drewmobile incorporated has gained significant results from its efforts on redesigning the official submission of travel requests and vouchers of their employees. By using the SDLC the company has gained cost savings such as avoiding long distance call expenses, travel center productivity by requesting employee ID number before transferring the calls and employee satisfaction by making travel submissions easier and faster.

2. When Tony Stark, CEO of Stark Industries, travels to other countries, he follows a routine that seems straight from a secret agent movie. He leaves his smart-phone and laptop at home. Instead he brings loaner devices, which he erases before he leaves the U.S. and wipes clean the minute he returns. While traveling, he disables Bluetooth and Wi- Fi and never lets his phone out of his sight. While in meetings, he not only turns off his phone, but also removes the battery for fear his microphone could be turned on remotely. Mr. Tony Stark connects to the Internet only through an encrypted, password-protected channel. He never types in a pass-word directly, but copies and pastes his password from a USB thumb drive. By not typing his password, he eliminates the risk of having it stolen if key-logging software got installed on his device.

Many travelers might consider Tony Stark’s method too inconvenient. Clearly, his electronically clean methods are time consuming and expensive. By way of a well written and fluid essay exam response, please address the below questions:

a) Is there a tradeoff between cybersecurity and convenience? Explain.

b) Create a list and explain the best cybersecurity practices for travelers based on Tony Stark’s methods

A. We live in a day and age where time is of the essence. Modern day technology has made people accustom to accomplishing anything they want to do in a proficient and more convenient outlook. People enjoy the advantages of easy accessibility, liberty, and agility of the web world. However, the computer guru Tony Stark is way more knowledgeable of the cyber world then the average user. Mr. Starks carries out his time consuming and expensive methods because he is aware of the risks of convenience. There is an immeasurable trade off between cybersecurity and convenience that constitutes the belief that added convenience means added danger (Turban, Volonino, Wood, n.d. p. 122).

3. You have just been promoted to Chief of IT Security for Drew-mobile Incorporated. You just learned that our organization will be merging with another automotive company which has a history of detrimental breaches due to poor security management. Please craft a well-written and fluid essay exam response to address the below four (4) questions:

a. What are the key IT-security areas of focus?

b. What strategies and technologies you would consider in the transition?

c. Discuss non-technical considerations as well.

d. Please present your answer in the form of a well crafted essay response.

People, processes and technology are the basic principles of IT security models. Companies stress the fact of implementing these focuses in an abundant of ways through leadership commitments, governance, agility, and technical protection. These focuses are put to the test when the decision of merging two companies occurs in a proposition. The merging of companies can always be a difficult challenge. Typical problems arise when organizations combine such as cultural differences, employee retention challenges, and communication challenges. However, accountable flaws that expose unsatisfactory performance in a company are intolerable. Consequently, my organization Drewmobile incorporated has been merged to a business with a history of detrimental breaches such as poor security management. As Chief of IT Security, my goal will be to enforce a prosperous transition through a successful business strategy in our IT security branch. The essential IT security areas of focus will incorporate Physical Security strategies, Logical Security strategies, and Behavioral Security strategies (Turban, Volonino, Wood, n.d. p. 113).

In order to have a successful IT security team, everyone must be highly committed and must know the comprehensive objective in defending your organization. A main strategy used is Physical security which provides protection against natural and human hazards such as data centers, software, manuals, and networks. Examples of physical security Physical security surveillance, sensors, and the use of internet of things. Logical Security is the next strategy that focuses on accessible control and verifications. Logical security solutions and services create intricate barriers that protect access to company’s information. Such examples include biometrics, encryption, key management, intrusion detection and forensics. Another IT security that can be used for the company focuses on a more non technical approach such as behavioral strategies. These administrative controls give employees the training on what to during a challenging situation. Behavior analytics involve knowing who is in your network, handling errors, increasing department cooperation, and proactive data maintenance (Turban, Volonino, Wood, n.d. p. 114).

By Drewmobile using these strategies will improve their overall success with the merging company. Successful IT security is a subject every company needs to address, executives who are the point person to ensure that this initiative is successful. Organizations must Be proactive and develop a security culture that can detect and address security breaches. Adding physical, logical, and behavioral analytics will advance the maturity of the security programs. The overall mission will be better equip to run a business aligned security program (Turban, Volonino, Wood, n.d. p. 115).

4. Please explain to me, via a well crafted essay response, why Drewmobile Incorporated, a medium-size company with 8,000 employees, should or shouldn’t consider out-sourcing and/or offshoring of our Information Systems Management & Information Technology Management functions?

a. Such a decision & essay exam response should include:

i. the state of the American economy,

ii. operational challenges associated with both courses of action,

iii. considerations from a deontological ethics perspective

iv. as well as what’s in the best interest for the corporation from a sustainability perspective and the greater community (Stockholder Theory, Stakeholder Theory, and Social Contract Theory).

The fairly moderate size Drewmobile incorporated is seeking exapansion and improvement in their company. The automotive company has identified major obstacles such as the inability to profit from operating costs, gain world wide capapitilites, and execute management. The realization of their problems has made them transfer the day to day execution of an their entire business function to a n external serivce provider which is outsouricing. The type of outsourcing strategy they integreated was offshoring. Factors involing decision making are the awareness of the challenges associated with both onshore and offshore, the American economy, deotological ethics perspective and as well as stake holder theory.

As a whole outsourcing can be a risky decision when using to better your business.

The operational challenges associated with outsourcing are over looking hidden costs, losing control of your business by third party and evening losing profit by engaging in rumors. These deadly sins of outsourcing enhance the general challenges of global manament such as cultural differences, communication problems, and security issues when working abroad. These disadvantages can be overwhelming but to Drewmobile they do not compare to the American economy. Land of the free and home of the brave, so they say. American encomony is very flawed by the high costs of warehouse manuafacturing, taxes, and employee inequality. America costly society makes it easier for drewmobile to consider off shoring where going abroad can captilize economies of scale. This allows an organization to take advantage of cheap labor by procuring a product or service from a supplier that operates in another country. Many companies profit from this method and do not acknowledge the poor condtions of manufacturers overseas. Employees work inhumane hours in exchange for minmal wage and unsafe labor environements. This raises the factor on companies supporting unethical tactics to make a profit. However, from a deon

5. Please describe to me, via a well crafted essay response, how Business Intelligence, specifically the “Circle of B.I.” as it was explained in class, affects the SDLC and the levels of Decision Making (to include information requirements and types of decisions).

The way Business intelligence is used in modern day society is crafty and creative. The mythology and knowledge management approach of taking unstructured data and transforming it to profitable information for companies is a competitive yet costly tactic. Business project life cycle requires a series of processes and measurements that companies will invest in for better performance. The messy data gathered administers crucial insights that discloses customer behavior, such as online commenting, likes or dislikes, and online shopping. These systematic operations affect the overall decision making process during a life cycle through a series of strategic, tactical, and operational stages (Turban, Volonino, Wood, n.d. p. 9-12)

Strategic decisions take a long time to formulate but are very vital in a business cycle. These phases conceptualize, initialize and project charter the overall purpose of the business case. Another decision making stage is tactical solutions. This phase executes the logical decision making that can improve product pricing or reorganizing a department. Thus the data is remotely used through routine transactions. Operational decisions use data to formulate procedures and rules of the organization. An example would be how to answer sales enquiry, approve quotations or invoices. Once the project is completed and everything is done A final cost of the project can be determined through a set a processes by the project manager (Turban, Volonino, Wood, n.d. p. 387)

Overall, business intelligence has the capability of leveraging different parts of the life cycle due to its decision making through data, technology, analytics, and human knowledge. Business intelligence will constantly track performance tactics for the now and future of a company to continue appealing consumers, improve user training and efficiently identify rivilary trends (Turban, Volonino, Wood, n.d. p. 9-12)