SCC Communication Conflict and Climate Paper

Communication Conflict and Climate: Writing Prompt 3Chapters 11, 12 & 13
Assignment Directions Fall 2022
Put yourself into the following situation. You should consider one of your real-life friendships. When you write
your paper, the paper should be written as if this conflict actually occurred between you and your friend.
Coffee shop scenario: You and your friend Jake are having coffee at a local coffee shop. Jake invited you there
to talk about his girlfriend. The couple has been growing apart. You and your mate Skylar have been having
similar issues, so you think this is the perfect time to connect with Jake and talk things out.
Jake: Kate and I aren’t communicating anymore and she isn’t answering my texts. What do you think I
should do?
You: Maybe she just needs some space.
Jake: You’re probably right. What’s happening with you and Skylar?
You: Well, he won’t take me to meet his family, which hurts my feelings.
—Jake’s phone rings and he immediately picks it up because it is his girlfriend. Jake gets up and walks to
the bathroom. He comes back after a minute.–Jake: I have to go. Kate wants to talk.
You: Well, I wanted to talk.
Jake: Oh, well, uh, Skylar’s family probably isn’t that fun anyway. Skylar is pretty lame. Gotta go. See ya.
—You are left alone and Jake even left his coffee cup and muffin. You sigh and clean up the table.–Based on the example above, write a 3-4 page paper in which you analyze the expectancy violation between
you and your friend, the conflict management strategies used and the communication climate . Also, you will
re-write the dialogue using healthy communication exchanges, considering diverse perspectives on the
situation.
1. Identify the expectancy violation between you and your friend based on the moving day scenario. Name,
define, cite, and explain the expectancy violation. Be sure to support your reasoning with evidence.
Explain the Expectancy Violation
Unmet (0 %)
Needs Improvement (50-69%) Fair (70-79%)
Good (80-89%)
Excellent (100%)
The paper does not address the The expectancy violation used is The expectancy violation used is
The expectancy violation used is The expectancy violation used is
expectancy violation used in the not explained, only listed.
identified and explained. The
identified, explained AND
identified, explained AND
example.
guideline chosen is correctly
correctly applied to the
correctly
applied
to
the
applied to the example.
example. The student provides example. The student provides
some evidence to support his or excellent evidence and analysis
her evaluation of the guideline. to support his or her evaluation
of the guideline.
Points Earned:__________/ 15 Possible Points
2. Identify the Conflict Management Strategy that you exhibited in the following scenario. Define and explain
that strategy. Use examples from the scenario as well as evidence from the textbook to justify your
response.
Conflict Management Strategy
Unmet (0 %)
Needs Improvement (50-69%) Fair (70-79%)
The paper does not address the The conflict management The conflict management
conflict management strategy strategy used is not explained, strategy used is identified and
explained. The strategy chosen
employed in the example.
only listed.
is correctly applied to the
example.
Good (80-89%)
Excellent (100%)
The conflict management
strategy used is identified,
The conflict management
strategy employed is identified, explained AND correctly applied
explained AND correctly applied to the example. The student
provides excellent evidence and
to the example. The student
analysis to support his or her
provides some evidence to
support his or her evaluation of evaluation of the strategy that
was used.
the strategy used.
Points Earned:__________/ 15 Possible Points
3. Identify a conflict management strategy that you could have used instead to get your needs met and manage
the conflict in a healthy way. Re-write the script and be specific here. Identify what you could have said that
would improve the interaction based on the conflict management strategy you have selected. Then discuss
what interpersonal communication behaviors both verbally and nonverbally that you could have enacted to
demonstrate that conflict management strategy. Refer to Chapters 6 and 7; choose specific skills:
define and cite them and apply them to the situation.
Re-Written Script with Explanation
Unmet (0 %)
Needs Improvement (50-69%) Fair (70-79%)
Good (80-89%)
Excellent (100%)
The student does not address
alternative communication.
The student has either written
a new script OR discusses
interpersonal communication
behaviors BUT does not
include both elements in the
paper.
The student has written a new
script and described some
verbal and nonverbal
behaviors in the script. The
student provides evidence to
support his or her reasons for
suggesting the interpersonal
communication behaviors.
The student has written a
compelling new script and
analyzed and described some
verbal and nonverbal
behaviors in the script. The
student provides excellent
evidence and compelling
analysis to support his or her
reasons for suggesting the
interpersonal communication
behaviors.
The student has written a new
script and addresses some
verbal and nonverbal
behaviors in the script BUT
does not provide evidence to
support his or her reasons for
suggesting the interpersonal
communication behaviors.
Points Earned:__________/ 15 Possible Points
4. Suggest one of Gibb’s supportive behaviors that you could employ in future interactions to improve the
climate of the relationship with your friend.
Supportive Climate Behavior
Unmet (0 %)
Needs Improvement (50-69%) Fair (70-79%)
The student does not identify a The student identifies a
supportive behavior.
supportive behavior but does
not define or explain the
behavior and/or does not
evaluate why the behavior is
likely to reduce defensiveness.
Good (80-89%)
Excellent (100%)
The student identifies a The student identifies a
supportive
behavior
and supportive behavior and
The student identifies a
includes an explanation of that includes a clear definition of that supportive behavior and
behavior BUT does not evaluate behavior. The student provides includes a clear definition of that
the behavior and provide
evidence to support his or her behavior. The student provides
evidence to support his or her reasons for selecting the
excellent evidence and
reasons for selecting the
supportive behavior and
compelling analysis to support
supportive behavior.
addresses why the behavior is his or her reasons for selecting
likely to reduce defensiveness. the supportive behavior and
clearly and completely explains
why the behavior is likely to
reduce defensiveness.
Points Earned:__________/ 15 Possible Points
5. Now imagine the situation from your friend’s perspective. Clearly explain how and why your friend sees this
situation differently than you do. What should you have done differently to empathize with your friend? What
is your experience in your friend’s situation?
Diverse Opinions and Conflict Management
Unmet (0%)
Needs Improvement (50-69%) Fair (70-79%)
The paper fails to demonstrate Demonstrates difficulty with
recognizing and/or respecting
any diverse opinions and/or
diverse opinions.
language consistent with
demonstrating an
understanding of diverse
opinions.
Recognizes diverse opinions
and uses language and tone to
demonstrate respect and/or
understanding of multiple
viewpoints but may lack
sufficient evidence.
Good (80-89%)
Excellent (90-100%)
Recognizes diverse opinions
and uses language and tone to
demonstrate respect and
understanding of conflicting
opinions and multiple
viewpoints with some
supporting evidence.
Recognizes diverse opinions
and uses language and tone to
consistently demonstrate
respect for, and facilitate
understanding of, conflicting
opinions and multiple
viewpoints with excellent
supporting evidence.
Points Earned:__________/ 10 Possible Points
Overall Expectations
•
Be sure to include a complete introduction to the paper that includes a thesis statement introducing the main ideas of
the paper.
•
Organize the body of the paper into main ideas that fit with your thesis statement.
•
•
•
Include a definitive conclusion that summarizes the key themes in the paper.
Your paper should be typed, approximately 3-4 pages long, and double spaced.
The paper should also be proofread, and mistakes in grammar, spelling, sentence structure, formatting and other
areas of paper mechanics should be kept to a minimum.
•
Include proper in-text citations in either APA (see https://owl.english.purdue.edu/owl/resource/560/02/ ) or MLA (see
https://owl.english.purdue.edu/owl/resource/747/02/ ) format.
•
Be certain that you include the textbook definitions of the concepts you use and that you cite these definitions
correctly. A reference list (see https://owl.english.purdue.edu/owl/resource/560/05/ ) or works cited (see
https://owl.english.purdue.edu/owl/resource/747/05/ ) should be included at the end of your paper.
Message Composition
Unmet (0%)
Needs Improvement (5069%)
Fair (70-79%)
Good (80-89%)
Excellent (90-100%)
The paper does not meet the
minimum standards of
effectively communicating the
central message or was not
completed.
The message delivery
incorporates ungrammatical,
inarticulate language that
ineffectively communicates
the central message.
The message delivery
incorporates minimal errors in
grammar and includes
language that is
understandable and is able to
communicate the central
message.
The message delivery
incorporates grammatically
correct and consistently
thoughtful language that is
understandable and effectively
communicates the central
message.
The message delivery
incorporates grammatically
correct, articulate, imaginative
language that is easily
understandable and effectively
communicates the central
message in a compelling
manner.
Points Earned:__________/ 10 Possible Points
Message Delivery
Unmet (0%)
Needs Improvement (50-69%)
Fair (70-79%)
Good (80-89%)
Excellent (90-100%)
The paper does not include
an introduction and
conclusion. The body of the
paper is either not complete
or lacks clarity and logical
sequence.
Composition of the message
(theme, introduction, and
conclusion, and a sequence of
points with transitions) is
unclear, not included in their
entirety or is only
intermittently observable in
the paper.
Composition of the message
(central theme,
introduction, and
conclusion, and a logical
sequence of points with
transitions) is observable
throughout the paper.
Composition of the message
(clear central theme,
introduction, and conclusion,
and a logical sequence of
Points with smooth
transitions) is adequate and
consistently observable
throughout the paper.
Composition of the message
(clear central theme,
introduction, and conclusion,
and a logical sequence of
Points with smooth
transitions) is superior and
observable throughout the
paper.
Points Earned:__________/ 10 Possible Points
Citation
Unmet (0%)
Needs Improvement (50-69%)
Fair (70-79%)
Good (80-89%)
Excellent (90-100%)
The paper includes no citation There is some attempt at
of any sort.
citation using the textbook,
BUT: the citation is not in a
recognizable format, such as
MLA or APA; OR a significant
number of concepts are not
cited; OR there is no in-text
citation; OR paraphrases are
not cited.
Some attempt at citation is
In-text citation is included for
In-text citation is included for all
included for most concepts used in most concepts used in the paper
concepts used in the paper that
that are originally explained in
the paper that are originally
explained in the course materials the course materials AND these are originally explained in the
AND most of these ideas are cited, ideas are cited, whether they are course materials AND all of
whether they are paraphrased or paraphrased or directly quoted these ideas are cited using
correct in-text citation, whether
directly quoted AND the citation is AND the citation is in MLA or
they are paraphrased or directly
APA style, though there are
in a recognizable style and the
quoted AND the citation is in
some format errors AND a
style is used correctly in most
MLA or APA style and the style is
cases AND in-text citation is used Works Cited is included at the
but a
end of the paper, though there used consistently AND a Works
Works Cited is not included.
Cited is included at the end of
are some format errors.
the paper and the Works Cited is
free of errors.
Points Earned:__________/ 10 Possible Points